Return & Refund Policy

Return & Refund Policy

We want you to feel cozy and confident in every Flemorra piece. If something isn’t quite right, we’re here to help.

1) Return & Exchange Eligibility

  • Return or exchange requests must be raised within 7 days of delivery.
  • Items must be unused, unwashed, unperfumed, and returned in their original packaging with all tags intact.
  • Returns are accepted only after the product passes a quality check once it reaches us.
  • For hygiene and safety, items marked Final Sale, customized, or damaged due to use are not eligible for return or exchange.

2) Exchange Policy

  • Size/style exchanges are allowed once per order, subject to stock availability.
  • Reverse pickup and re-shipping charges apply and are borne by the customer.
  • If reverse pickup is unavailable for your pincode, you may self-ship the parcel using a reliable courier and share the AWB/tracking details with us.

3) ₹99 Advance Payment

To make your shopping experience smoother and reduce failed deliveries, Flemorra offers a ₹99 Advance Payment option.

  • ₹99 is paid at the time of placing the order.
  • The remaining order amount is payable at the time of delivery.
  • The ₹99 advance payment is non-refundable in case of cancellation, refusal of delivery, failed delivery due to customer-related reasons, or return initiated after delivery.
  • The ₹99 advance payment is adjusted against the total order value and is not an additional charge.

4) Return & Refund Method

  • We do not issue cash refunds.
  • For an approved return, the eligible refundable amount will be issued as Store Credit (digital credit note) after the product passes our quality check.
  • Store Credit is usable site-wide and does not expire.
  • The ₹99 advance payment is non-refundable.
  • Shipping charges and applicable reverse-logistics charges are non-refundable and may be deducted from the eligible Store Credit amount.

5) Damaged / Wrong Item

We’re sorry if this happens. Please contact us within 48 hours of delivery with:

  • Order ID
  • Unboxing video clearly showing the parcel and the issue
  • Photos of the product and outer packaging, including the shipping label

Once verified, we’ll arrange a reverse pickup and send a replacement, or issue Store Credit if the item is out of stock.

For verified damaged or incorrect products, the ₹99 advance payment will not be forfeited.

6) How to Raise a Request

  • WhatsApp us at +91 70696 55656 or email flemorra.official@gmail.com with your Order ID, reason, and photos/video (if applicable).
  • We’ll confirm eligibility and share pickup/self-ship instructions.
  • After the product passes QC at our facility, we’ll process your exchange or issue Store Credit within 5–7 business days.

7) Cancellations & Failed Deliveries

  • Orders cannot be canceled once placed. If you need assistance, contact us immediately and we’ll try our best to help if the order has not yet been processed.
  • For orders placed using the ₹99 Advance Payment option, the ₹99 amount is non-refundable if the customer cancels the order or refuses/does not accept the delivery.
  • If an order is lost or undeliverable due to reasons beyond the customer's control, please contact us and we will review the case individually.

8) Important Notes

  • Color variation may occur due to screen settings; this does not qualify as a defect.
  • Ensure the return parcel is securely packed. Items damaged in transit due to improper packing may fail QC.
  • Any misuse of the return/exchange policy may lead to refusal of future requests.
  • The ₹99 advance payment is non-refundable and non-transferable, except in cases where the product is verified to be damaged, incorrect, or the order cannot be fulfilled by Flemorra.