Privacy policy

At Flemorra, your privacy matters as much as your comfort. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website or make a purchase.

By using www.flemorra.in, you agree to the practices described below.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Personal details such as your name, phone number, email address, and shipping/billing addresses.
  • Order-related information such as products purchased, payment method, and transaction history.
  • Device and browsing information such as IP address, browser type, operating system, and cookies for analytics and personalization.
  • Communication preferences and details you voluntarily share through forms, feedback, or emails.

We collect this data to fulfill your orders, communicate effectively, and improve your shopping experience.

2. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Processing and delivering your orders.
  • Sending order confirmations, tracking details, and customer support responses.
  • Providing updates about new collections, offers, or promotions (only if you’ve opted in).
  • Improving website performance, usability, and product recommendations.
  • Preventing fraud, ensuring secure transactions, and maintaining compliance with legal requirements.

We will never sell or rent your personal data to third parties.

3. Sharing of Information

Your information may be shared only with trusted third parties who assist us in providing services such as:

  • Courier and logistics partners – for product delivery.
  • Payment gateways – for secure transaction processing.
  • Marketing and analytics tools – to personalize your shopping experience (only if you’ve consented).

All third-party service providers are contractually obligated to protect your data and use it only for authorized purposes.
 In rare cases, Flemorra may disclose your information to legal or regulatory authorities to comply with applicable laws or prevent fraud.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience by:

  • Remembering your login and cart preferences.
  • Personalizing product recommendations.
  • Analyzing website traffic and performance.

You can manage or disable cookies anytime through your browser settings, though this may affect some site functionality.

5. Data Security

Your data is handled with the utmost care.

  • All sensitive information is encrypted through SSL (Secure Socket Layer) technology.
  • Payments are processed only through secure and verified gateways.
  • Internal access to your data is strictly limited to authorized personnel.

We also take reasonable technical and organizational measures to protect against loss, misuse, or unauthorized access.

6. Your Rights

Under India’s Digital Personal Data Protection Act, 2023, you have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your data (where legally permissible).
  • Withdraw consent for marketing communications.
  • Nominate another person to manage your data in case of incapacity.

To exercise these rights, please contact us at flemorra.official@gmail.com.

7. Data Retention

We retain your information only for as long as it is necessary to:

  • Fulfill your orders and customer service needs.
  • Comply with legal and accounting obligations.
     Once your data is no longer required, it is securely deleted or anonymized.

8. Third-Party Links

Our website may include links to third-party sites. Flemorra is not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies before sharing any personal data.

9. Policy Updates

We may occasionally update this Privacy Policy to reflect new legal requirements or operational changes. The latest version will always be available on our website with the updated date mentioned above.
Continued use of our website after such updates implies acceptance of the revised policy.

10. Contact Us

If you have questions, concerns, or complaints about our Privacy Policy, feel free to reach us at:
📧 flemorra.official@gmail.com
📞  +91 70696 55656
🕒 Mon–Fri | 10 AM – 6 PM

Thank you for trusting Flemorra where comfort, care, and privacy always come together.